Terms and Conditions - Coastal Thrill Flights

The Aircraft

Military aircraft are built and tested to different standards than that put forward by CASA or any equivalent international civil aviation governing body. As such, in accordance with Civil Aviation Safety Regulation Parts 132.140, 150 and 132.155;

The design, manufacture and airworthiness of the aircraft are not required to meet any standard recognized by CASA; and
CASA does not require the aircraft to be operated to the same degree of safety as an aircraft used for regular public transport or charter operations; and
The passenger agrees to participate in this flight at his or her own risk; and
If it is reasonable to believe that a passenger cannot understand the safety briefing; said passenger must beaccompanied on the flight by a parent, guardian, or carer; and
A more detailed briefing will be provided to the passenger before they board the aircraft
If the person making the booking for this flight is not the passenger, note that the operator of the flight is required toprovide the passenger with a detailed briefing – to include the information contained herein – prior to the passenger boarding the aircraft.

Pricing Policy

Prices are in Australian Dollars (AUD) and include GST.
Prices are all inclusive, there are no hidden fees
We price match our competitors. If you find or are quoted a cheaper price, please contact us and we will investigate and match that price.

Customer Service Policy

At Coastal Thrill Flights, we aim to provide our clients with the highest level of customer service possible. This is one way we differentiate ourselves from our competitors.
If you are unsatisfied with an element of our service to you, please contact us immediately. Our management team will move quickly to respond to your feedback and issue resolution.

Gift Vouchers

Without prior arrangement, Gift Vouchers are fully transferable but not refundable.
Gift vouchers are valid for 12 months. Please book your flight at your earliest convenience to best ensure you get the time and date you prefer.
Vouchers can be extended for $40 per month, or $80 for 3 months.
We keep a full record of voucher details. If you lose the voucher, suitable ID will be accepted. However, please advise us by phone or email if this occurs.
Upon booking, please advise us of your unique voucher number
If you need to change a booking, 48 hours notice is required. Loss of deposit will result for rescheduling with less than 48 hours notice.
Not showing up on the day, your voucher will be void. Sorry, we will show up for you.

Delivery policy

All gift voucher orders for mail out will be processed same day if received by 3pm (central standard time). Orders received after 3pm (CST) will be processed next business day.
Vouchers are mailed by Australia Post standard mail. Customers in the Adelaide area can expect next day delivery. Customers outside Adelaide area will need to allow longer delivery times. Please contact us if you require faster or have special delivery requirements.
Vouchers are sent in an unmarked envelope.
Please contact us if you do not receive your voucher or it is damaged. We will send another immediately.

Bookings and Cancellations

The deposit of $200 per person is non refundable.
Not turning up will result in loss of deposit.
Upon booking, the customer engages the services of Coastal Thrill Flights to provide a flight on the booked date if weather conditions (or other factors*) are appropriate, or another date if weather conditions (or other factors*) are not appropriate. If the weather conditions (or other factors*) are not appropriate, rendering flying unsafe (as decided by Coastal Thrill Flights Safety Officer), the deposit will be transferred to a date agreed upon between Coastal Thrill Flights and the Customer. We try to be as flexible as possible with rescheduling, however rescheduling will be subject to our other booking commitments. If the customer is unable to make themselves available for rescheduling, the deposit is not refundable. The client understands that in making an attempt to provide a flight on the booked date, Coastal Thrill Flights has provided part of the service.
*Other factors may include: In rare circumstances, Equipment such as aircraft require unscheduled maintenance, which in rare occasion, can affect our ability to provide our services; Our staff have rare and unique skills. An unfit staff member at short notice can affect our ability to provide our services.
If you need to change your booking date, we require at least 48 hours notice, however we would appreciate as much notice as possible. Loss of deposit will result for rescheduling with less than 48 hours notice.
This is a half-day activity. Due to the nature of flying, delays and rescheduling are often required. Be aware that planning to complete your flight on time can often disappoint. We can often experience delays due to weather or air traffic. As a result, it will be considered a last minute cancellation if you have not allowed half the day to complete the experience, and deposits will be forfeited. (We put your Safety first and your schedule second at Coastal Thrill Flights).
In the unlikely event of a faulty video package, a full refund of the cost of the video package will be provided.
Acceptance of these Terms and Conditions will be assumed unless we hear otherwise from the customer within 48 hours of the booking confirmation email being received.
Exemption from these Terms and Conditions (part or in full) is at the discretion of Coastal Thrill Flights and must be agreed upon at time of booking or within 48 hours of the booking confirmation email being received.

Refund Policy

Without arrangement made prior to purchase, Gift Vouchers and Booking deposits are non refundable, however are transferable to another person who is not already booked with us.

Faulty Video

At Coastal Thrill Flights, every effort is made to ensure your experience is recorded and presented to you at the highest standard possible.
Be aware that due to the extreme nature of aerobatic flying, equipment malfunctions and human error may occur.
In the unlikely event of a faulty video package, a full refund of the cost of the video package will be provided.

Fitness Requirements

Most people of reasonable fitness and health can go flying.
In the interest of safety, we reserve the right to decline any participant from the activity if health is of a concern.
Please contact us if you have any questions or concerns regarding any health issues which may render it unsafe to perform aerobatic flying. We can work around certain issues if we know about them.
A letter from your GP may be required if you disclose to us a medical condition you have.
Maximum weight is 100kg.
Maximum height is 6ft.
Due to the small cockpit dimensions, some may not be able to undertake this flight. This is at the pilots discretion and a full refund will be offered should no flight take place.